Skip to end of metadata
Go to start of metadata

You are viewing an old version of this content. View the current version.

Compare with Current View Version History

« Previous Version 4 Current »

WEB SERVER IS NOT RESPONDING

Should the webserver not be running then on arriving at you would see a screen similar to the one below

Should the webserver not be running then on arriving at http://bmg.lppm.apliqo.cloud/Apliqo_LPPM/ you would see a screen similar to the one below

In this case log an urgent support ticket by sending an email to care-dach@cubewise.com

NO SCREENS DISPLAY ANY DATA

Occasionally there can be connection issues between the web application and the database due to the cookies on your local computer getting corrupted. The symptoms of this are typically that the web app will connect to the content store (where the screen definitions and query definitions are stored) but not to the database containing the actual application data. Should this happen screens will look like the example below.

 

Note:

·       In the filter bar all hierarchies have no value and display a “warning” symbol

·       All widgets display a “data query failed” error message

 

This indicated that the “PMIM” database which runs the Apliqo LPPM application is not connected. This can be verified by selecting the “Logout of instance” menu item under your username in the top right of the screen.

 

If “Logout from PMIM” is not visible this is definitely the case.

 

To remedy this situation:

 

Fortunately, this is quite simply solved by clearing cookies for the application. The instructions below are for the Chrome browser, however Edge and Firefox will be similar.

  1. Launch the browser developer console (F12 key)

  2. Select the “Application” tab

  3. In the Application tab in the left-hand panel expand “Cookies” and select bmg.lppm.apliqo.cloud

  4. Right-click and select “Clear.” Close the developer console

  5. Clearing cookies will automatically log you out and you will be returned to the logon screen.


  6. After logging on again the screen should be back to normal

If after clearing cookies should there be no change and the screen is the same as before with the filter bar and widgets not loaded, then the database is either not running or not responding and needs to be restarted. In this case lodge an urgent support ticket by sending an email to care-dach@cubewise.com 

  • No labels