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Creating a Ticket in the Support Portal

Creating a Ticket in the Support Portal

This document describes the process for raising support tickets through the Apliqo Support Portal, available here: Portal
The Apliqo Support Portal is linked with the Knowledge Base, allowing you to search for relevant documentation or troubleshooting articles before submitting a request.

Within the Support Portal, you can create different issue types, including:

  • Support – for configuration, troubleshooting, or general assistance.

  • Bug – for reporting software defects or unexpected behavior.

  • New Feature / Enhancement Request – for submitting improvement or feature requests.

1. Creating a Ticket

This section describes how to raise an issue for Apliqo UX customers.

Customers of Apliqo Prebuilt Solutions (FPM, OPM, CC, LPPM) can also use this same portal to create issues related to Apliqo.

1.1 Creating a Bug Report Issue

  1. Go to the Apliqo Support Portal.

  2. Select Apliqo UX

  3. Complete the form by providing the following information:

    • Summary: A short description of the problem

    • Issue Type: Bug

    • Software Version: For example 2025.09

    • Priority: Select an appropriate priority level based on the impact

    • Description: Provide clear steps to reproduce the issue, expected vs. actual results and attach any relevant screenshots or log files.

  4. Submit the ticket

1.2 Creating an Enhancement Request Issue

  1. Go to the Apliqo Support Portal.

  2. Select Apliqo UX

  3. Choose Issue Type: New Feature / Enhancement Request.

  4. Complete the required fields and use the following structure in the Description field:

    • Use Case: Describe the business requirement or goal

    • Requested Feature/Enhancement: Explain the proposed change or improvement

    • Additional Information: Include any supporting details such as screenshots or examples

  5. Select a priority level and submit the ticket

Enhancement requests are reviewed by the product management team and considered as part of future development planning.

You will receive email notifications whenever there are status updates, comments or other activity on your request.
Additionally, you can review and track all your raised requests by clicking your profile icon (top-right corner) and selecting Requests.

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2. Creating a Ticket via Email

In addition to the support portal, tickets can also be raised by email.
This method is available for both Apliqo UX and Apliqo Prebuilt Solutions customers.

2.1 Product-Specific Email Channels

The following dedicated email addresses are configured to automatically create tickets for the appropriate component with the default software version pre-selected:

2.2 General Support Email Channels

General support tickets (without a preselected software component or version) can be created using any of the following addresses:

2.3 Email Submission Guidelines

When submitting a ticket by email, please include the following details in the message body:

  • A clear summary and detailed description of the issue.

  • Screenshots or error messages, if available.

  • Application name (for example, UX, FPM, OPM, CC, or LPPM).

  • Priority or urgency

3. Accessing the Knowledge Base

Before raising a new ticket, we recommend checking the integrated Knowledge Base, which provides access to product documentation.
The Knowledge Base is directly accessible from the Apliqo Support Portal → as you begin typing the issue summary, relevant articles will automatically be suggested to help you resolve common questions without needing to create a ticket.