WEB SERVER IS NOT RESPONDING
Should the webserver not be running then on arriving at you would see a screen similar to the one below
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In this case lodge an urgent support ticket by sending an email to care-dach@cubewise.com |
NO SCREENS DISPLAY ANY DATA
Occasionally there can be connection issues between the web application and the database due to the cookies on your local computer getting corrupted. The symptoms of this are typically that the web app will connect to the content store (where the screen definitions and query definitions are stored) but not to the database containing the actual application data. Should this happen screens will look like the example below.
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Launch the browser developer console (F12 key)
Select the “Application” tab
In the Application tab in the left-hand panel expand “Cookies” and select bmg.lppm.apliqo.cloud
Right-click and select “Clear.” Close the developer console
Clearing cookies will automatically log you out and you will be returned to the logon screen.
After logging on again the screen should be back to normal
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