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  1. Launch the browser developer console (F12 key)

  2. Select the “Application” tab

  3. In the Application tab in the left-hand panel expand “Cookies” and select bmg.lppm.apliqo.cloud

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  4. Right-click and select “Clear.” Close the developer console

  5. Clearing cookies will automatically log you out and you will be returned to the logon screen.

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  6. After logging on again the screen should be back to normal

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If after clearing cookies should there be no change and the screen is the same as before with the filter bar and widgets not loaded, then the database is either not running or not responding and needs to be restarted. In this case lodge an urgent support ticket by sending an email to care-dach@cubewise.com